Welcome to Worry-Free Business IT Support
Managed IT Questions?
We Are PCS
Since 1996, PCS has provided business IT support to the companies and schools of Knoxville and beyond by delivering the networking, interactive technology, security, and flat-rate IT services they need to succeed.
Need a solution that is unique to your business? Let us create one that makes your job easier.
Focus on Your Business,
We’ll Handle Your IT
Fewer Day-to-Day Issues
A Good Night’s Sleep
Our Proven Process
At PCS, you’re our valued partner.
That’s why we developed this proven process, so we can understand your unique
needs and deliver exceptional results for
- About You and Your Goals
- About Our Team and Our Core Values
- Listen and Explore
- Hands-on IT Assessment
- Evaluation of Your Current IT Situation
- What's Working and What Isn't?
- Review Your IT Needs
- Establish a Plan of Action
- Present Our Solution
- Discuss Expected Outcomes
- Discuss Price and Timeframe
- Deep-dive Discovery
- Establish Scope of Work
- Prepare for and Schedule Project
- Agent and Equipment Installation
- Getting You On Board
- Training (How We Work Together)
- Preventative Maintenance and Monitoring
- Vendor Management
- On-going NOC (Network Operations Center) Support
- Monthly Check-ins
- Regular Technology Business Reviews
- How Are We Doing for You?
Thank you, PCS, for the amazing service you provided our organization!
From the excellent products to the expert and friendly staff, you made our install project easy and hassle free. We would highly recommend using PCS!
Jennifer Wackerhagen, President & CEO
PCS HAS EXCELLENT CUSTOMER SERVICE
They have also helped us purchase dependable products that have lasted many years beyond expectations allowing us to spread funds in more places.
Leann Hicks – Blount County School
MARYVILLE CITY SCHOOLS HAS WORKED WITH PCS SINCE THE COMPANY’S INCEPTION IN 1996.
We have always been pleased with the quality of their products, the quickness of their delivery, and the service and customer support they provide.
Stephanie Thompson – Maryville City Schools