Eventually, all three of the retail locations were rolled into PCS. Slowly but surely, staff members were added to the team. PCS purchased a cargo van, then a second. The tech department was split into production and service teams, the PCS delivery and service area was expanded, and the sales team was further developed and specialized. Still focused somewhat narrowly on PCs, components, and peripherals; PCS had grown to 40 employees in 2006.
In 2006, Promethean approached PCS with an offer to be its exclusive business partner in East Tennessee. It didn’t take long for the exclusive territory to expand to include the entire state of Tennessee. In relatively short order, PCS was invited to become the exclusive Promethean Premier Partner in the states of Kentucky and North Carolina as well. As a result of these partnerships, PCS now provides Promethean products and services, as well as Professional Development, to schools across all three states.
In 2008, PCS was approached about entering the Distance Learning/TelePresence market as well. In the time since then, PCS has become a model Cisco partner and been able to deliver high-quality distance learning solutions to schools throughout its service area.
Along the journey out of the basement and into a four-time Inc. 5000 awardee, PCS has grown in a number of areas and made a number of changes. The inventory management systems, fleet, remote workforce, professional development practice, networking expertise, service capabilities, and physical location have all grown. But the quality of people who are sought to join the PCS Team has remained the same. There is nothing magical about the way PCS has grown and succeeded. The company was started by two people who worked regular jobs, didn’t have a lot of money to pour into a business, and realized that the only way to be successful in business was to treat customers the way they wanted to be treated.